Privacy Policy

Who we are

Techy Kids Group Ltd

Last updated: 3 November 2026

1. Introduction

Techy Kids Group Ltd (“we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about our services, book activities or express an interest in becoming a Techy Kids Group franchisee.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details

Techy Kids Group Ltd
Website: https://techykidsgroup.co.uk
Email: contact@techykidsgroup.co.uk

For privacy-related enquiries, please contact us using the email address above.

2. What information do we collect?

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your location or area of interest.
• Information you provide when enquiring about our franchise opportunities.
• Your professional background, interests and business aspirations.
• Information submitted through website forms, social media advertising and other enquiry forms.
• Communications you have with us by email, telephone, WhatsApp or other channels.
• Information relating to activity bookings, including parent or guardian details and children’s information where necessary.
• Technical information about your use of our website, such as IP address, browser information and cookie preferences.

Where necessary for children’s activities, additional information such as allergies, medical needs or accessibility requirements may be collected through the relevant booking process.

We aim to collect only the information necessary for the purpose concerned.

3. How do we collect your information?

We may collect personal information when you:

• Visit our website or complete an online form.
• Request a franchise information pack.
• Complete a franchise-related questionnaire or quiz.
• Register for a webinar or discovery event.
• Contact us by telephone, email, WhatsApp or social media.
• Enquire about or book one of our children’s activities.
• Communicate with us as a prospective franchisee, parent, school or business partner.

We may also receive information through third-party platforms used to manage enquiries, bookings and communications.

4. How do we use your information?

We use personal information to:

• Respond to enquiries and provide requested information.
• Send franchise information packs and details of our opportunities.
• Contact prospective franchisees about their enquiries.
• Arrange discovery calls, meetings and franchise recruitment activities.
• Manage and administer bookings for children’s activities.
• Communicate with parents, schools, franchisees and business partners.
• Provide customer service and operational support.
• Improve our website, services and communications.
• Send marketing communications where permitted by law.
• Meet our legal, safeguarding and regulatory obligations.

We do not sell your personal information to third parties.

5. Our lawful bases for processing information

Under UK GDPR, we rely on different lawful bases depending on the purpose for which information is used.

These may include:

Consent: Where you have given permission for particular activities, such as optional marketing communications or non-essential website cookies.

Contract: Where processing is necessary to provide a service or take steps requested before entering into a contract.

Legitimate interests: Where we have a legitimate business reason to process information, such as responding to enquiries, managing customer relationships or improving our services, provided this does not override your rights and interests.

Legal obligation: Where information must be processed to comply with applicable laws and regulations.

Vital interests: Where necessary to protect someone’s life in an emergency.

Where special category information, such as health information, is processed, we will identify an additional lawful condition and apply appropriate safeguards.

6. Franchise recruitment enquiries

When you enquire about a Techy Kids Group franchise, we may collect your name, contact details, professional background, location, business interests and stage in your franchise research.

This information helps us provide relevant franchise information, answer questions and support you through the recruitment process.

Enquiries may be received through our website, Facebook or Instagram lead forms, webinars, email campaigns or other marketing activities.

We may contact you by email, telephone or WhatsApp in relation to your enquiry.

Where we wish to send ongoing marketing communications beyond responding to your enquiry, we will do so only where permitted by applicable marketing and data protection laws.

You can ask us to stop sending marketing communications at any time.

7. Children’s activities and bookings

Techy Kids Group offers children’s educational activities through its programmes, including TechyTots, TechySTEAM Explorers and BuildLab.

Our website may direct visitors to programme websites or external booking platforms, including Pebble.

When booking an activity, parents or guardians may be asked to provide information necessary to administer the booking, communicate about the activity and support the child’s safety and wellbeing.

Depending on the activity and booking arrangements, personal information may be processed by Techy Kids Group Ltd, an independently operated franchise business, the booking platform or a combination of these parties.

The relevant booking provider’s privacy information may also apply.

We take particular care when handling children’s personal information and limit access to those who need it for legitimate operational or safeguarding purposes.

8. Third-party services and websites

We use third-party services to support our website, bookings, communications and business operations.

These may include:

• WordPress and associated website hosting services.
• Meta platforms, including Facebook and Instagram.
• ECS, our customer relationship management and marketing platform.
• Pebble, for activity bookings and related administration.
• Email, webinar and communication service providers.

These providers may process personal information on our behalf or, in some circumstances, act as independent data controllers.

Where a provider processes personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

Our website may contain links to external websites, including TechyTots and TechySTEAM Explorers. We encourage visitors to review the privacy information on those websites.

9. Marketing communications

We may provide information about our activities, programmes, events and franchise opportunities.

Where required, we will obtain your consent before sending electronic marketing communications.

Where applicable law allows marketing without separate consent, we will comply with the relevant requirements and provide a clear opportunity to opt out.

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications relating to an existing booking, agreement or enquiry.

10. How we store and protect information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information may be stored in secure business systems operated by us or by service providers acting on our behalf.

Access is restricted according to operational requirements.

We retain personal information only for as long as necessary for the relevant purpose, including applicable legal, accounting, safeguarding or contractual requirements.

Retention periods depend on the type of information and the reason it was collected.

11. International data transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate transfer mechanism or other legally recognised protection is in place, as required by UK data protection law.

12. Cookies and website analytics

Our website may use cookies and similar technologies to support essential website functions, understand visitor activity and improve the user experience.

Where required by law, we will ask for your consent before placing non-essential cookies, including certain analytics or advertising cookies.

You can manage your cookie preferences through the controls provided on our website or through your browser settings.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to certain processing activities.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please email contact@techykidsgroup.co.uk.

We will respond within the time limits required by data protection legislation.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business operations.

The latest version will be published on our website, with the date of the most recent update shown at the top.